Leading Through Current Turmoil: How To Get Your People On Board


Dear Yogesh,

I am a site manager at a large data center, managing the return of employees with clear COVID-related safety policies. I often find employees resist change policies, and it creates tensions, especially when managers fear confrontation.

Pravesh



Dear Pravesh,


I appreciate your situation and the related challenges. I am suggesting following strategies to navigate this situation:

  1. Host a “Boot Camp” for New Policies: One of the best ways to address potential issues before they arise is to hold a hands-on workshop as employees return to work. This “boot camp” can introduce safety protocols such as mask-wearing, temperature checks, and hygiene practices. Instead of a dry PowerPoint presentation, make it interactive and allow time for discussion. It’s important to normalize the behaviors by having everyone practice them together in a supportive environment, rather than creating awkward one-on-one situations later.

  2. Frame Policies with a Clear Moral Purpose: During the boot camp, leaders should be open and honest about why these policies are necessary. While it’s important to explain the reasoning behind the rules, avoid sounding self-righteous. Acknowledge that not everyone will agree with the policies but emphasize the importance of accepting them for the collective good. This isn’t about forcing agreement but fostering understanding and compliance for the well-being of everyone.

  3. Promote a Culture of “Polite Reminding”: Establish a culture where reminding colleagues about the rules is seen as a kind and supportive action. Encourage managers to offer gentle reminders, with employees acknowledging them graciously. You might want to include a playful, lighthearted practice session during the boot camp to make this approach feel more natural.

  4. Ask for a Commitment to Comply: Having employees sign a document acknowledging the new policies and committing to follow them increases the likelihood of compliance. When people make an explicit promise, they are more likely to hold themselves accountable and less likely to stray from their commitment.

Correction

Even with the best prevention efforts, there may be instances where correction is necessary. Here are some strategies to de-escalate any potential conflict:

  1. Say “Please”: The tone in which you remind someone matters. If you speak with judgment or control, it can lead to defensiveness. Using a polite “please” shows respect for the other person, making it more likely that they’ll respond positively.

  2. Speak Up and Then Let It Go: After reminding someone, don’t dwell on it. Give them space to absorb the message and, if needed, check in later to ensure they’re on board. This avoids unnecessary tension and allows for a more relaxed resolution.

  3. Escalate Carefully: If someone refuses to comply, don’t escalate the issue yourself. Instead, involve those in charge of handling such matters. Avoid turning the situation into an intense confrontation. Sometimes, allowing time for emotions to calm down can lead to a more peaceful resolution.

By taking these proactive and patient steps, you can minimize conflicts and ensure that your team follows necessary safety protocols. With a clear, firm, but understanding approach, most employees will respect the guidelines, even if they initially disagree.

I hope these strategies help you create a safe and harmonious work environment for everyone.

Best wishes,

Yogesh